Most frequent questions and answers
yes! we ship everywhere. You can see what countries we ship to in the drop-down at the checkout.
The shipping charge will be added to your order and visible on your receipt before you check out. The shipping is based on the destination country. You’ll get free shipping on orders above 100 Euros for the whole Americas and Europe, and orders above 120 Euros for the rest of the world
You’ll get free shipping on orders above 100 Euros for the whole Americas and Europe, and orders above 120 Euros for the rest of the world
We accept online card payment with MasterCard, VISA, PayPal, iDeal, Sofort, Bancontact, Giropay, and more.
Yes, you will receive a tracking number in your shipping confirmation e-mail.
An order confirmation is sent to your email immediately after the order is placed. Check your inbox and junk mail. If it is missing, chances are that your order did not go through correctly. Please contact our customer service and we’ll sort it out!
As soon as your order is placed, an order confirmation goes to the email address you entered in the checkout. If it is missing, double check your spam folder and add firstname.lastname@example.org to your contact book for future purchases. If it’s still missing, chances are there was something wrong with the order. Contact our customer service team and we’ll sort it out for you.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Clothing or other items which have been clearly worn and used and marked with personal hygiene, cannot be accepted.